Our Company

Phone

Automated Account Access

84-GENESIS-7

To access information regarding your Genesis Finance account, including account status, date of last payment received, and pay-off information, you may call the Genesis Finance automated phone system at 84-GENESIS-7 (844-363-7477).

Note: Please have your account number or Social Security number available when you call.

Customer Service Department

84-GENESIS-7

Monday to Friday, 8 a.m. to 9 p.m. (Eastern)

Lease-End Servicing Team

84-GENESIS-7

Monday to Friday, 8 a.m. to 9 p.m. (Eastern)

Collections Department

84-GENESIS-7

Monday to Friday, 8 a.m. to 10 p.m. (Eastern)

Saturday, 8 a.m. to 4:30 p.m. (Eastern)

Sunday, 8 a.m. to 5 p.m. (Eastern)

Customer Care and Connected Services

844-340-9741

EMAIL: customercare@genesismotorsusa.com

Genesis Customer Care

P.O. Box 20850

Fountain Valley, CA 92728

Monday to Friday, 5 a.m. to 7 p.m. (PST)

Saturday and Sunday 6:30 a.m. – 3 p.m. (PST)

Korean and Spanish

Monday – Friday 6:30 a.m. – 3 p.m. (PST)

Blue Link Safety and Security 24/7/365

Roadside Assistance

844-340-9742

Hours of operation 24/7/365

For answers regarding disabled vehicles, dealer location, ID card inquiries, and program guidelines.

Mail

Finance Payments (14-digit Account Number)

Genesis Finance

P.O. Box 650805

Dallas, TX 75265-0805

Lease Payments (10-digit Account Number)

Genesis Finance

P.O. Box 660891

Dallas, TX 75266-0891

Written correspondence only (Not payments)

Genesis Finance

PO Box 20829

Fountain Valley, CA 92728

Direct Credit Disputes

Genesis Finance - Credit Dispute

PO Box 20835

Fountain Valley, CA 92728