Our Company

Phone

Automated Account Access

84-GENESIS-7

To access information regarding your Genesis Finance account, including account status, date of last payment received, and pay-off information, you may call the Genesis Finance automated phone system at 84-GENESIS-7 (844-363-7477).

Note: Please have your account number or Social Security number available when you call.

Customer Service Department

84-GENESIS-7

Monday to Friday, 8 a.m. to 9 p.m. (Eastern)


Lease-End Servicing Team

833-537-5441

Monday to Friday, 8 a.m. to 9 p.m. (Eastern)


Collections Department

84-GENESIS-7

Monday to Friday, 8 a.m. to 10 p.m. (Eastern)

Saturday, 8 a.m. to 4:30 p.m. (Eastern)

Sunday, 8 a.m. to 5 p.m. (Eastern)


Roadside Assistance

844-340-9742

Hours of operation 24/7/365

For answers regarding disabled vehicles, dealer location, ID card inquiries, and program guidelines.

Mail

Finance Payments (Please write your account number on the check)

Genesis Finance

P.O. Box 650805

Dallas, TX 75265-0805

Lease Payments (Please write your account number on the check)

Genesis Finance

P.O. Box 660891

Dallas, TX 75266-0891

Written correspondence only (Not payments)

Genesis Finance

PO Box 20829

Fountain Valley, CA 92728

Direct Credit Disputes

Genesis Finance - Credit Dispute

PO Box 20835

Fountain Valley, CA 92728